Nicole-6891 - CopyAnna-Lucia Mackay is Group Managing Director of HCM Global ( and Career Crowd®, an award winning management consulting, training, coaching and mentoring company.

At 24 Anna-Lucia delivered her first management class at Manchester University on Motivation — the topic which would be the catalyst for a future career dedicated to understanding the links between people and performance, organisation and human behaviour.

Over the course of a diverse career, Anna-Lucia has consulted, trained and coached professionals, managers and executives in global corporations based in Europe, North America, Middle East, Australia and Asia. Her diverse industry experience includes: banking and finance; advertising; entertainment; education; engineering and construction; government; healthcare; mining and resources; not for profit; pharmaceutical and medical device; telecommunications; human resources; luxury goods; and retail.

Since 2001, Anna-Lucia has designed, built and established three learning businesses and today is a leading educator, speaker and commentator in the field of management, adult learning and emotional intelligence.

With this highly unique combination of entrepreneurial, business and education skills Anna-Lucia has been recognised for her work and contribution to the fields of management and education through numerous National Industry Awards, including most recently as a finalist for the prestigious Telstra Business Women’s Awards in Australia in 2012.

Anna-Lucia is married to William, and currently lives in Sydney with their twin boys — Hugo and Sebastian.

“Anna-Lucia always seems to have a sixth sense for understanding people and performance – and now this books shows us how she does it!  A must read for new aspiring and experienced managers  – and a great speaker if you want to know what really makes people tick!”    Margaret Blunden – CEO Grosvenor Financial Services